Must have strong Active Directory, SQL and ERP Reporting experience (Epicor, JD Edwards, etc.) | W2 | Onsite in Austin, TX | Cannot sponsor
WHAT WE'RE LOOKING FOR
An organized, detail-oriented person who can get the job done with excellence. If you are a motivated, get it done kind of person we want you on our team. Slackers call our competitors and go to work for them. We're looking for people to kick customer service into high gear so we can continue to win the competitive race. Do you want to win also? Come join us.
We are a company with a high emphasis on continuous improvement. The ideal candidate will primarily administer the ERP system, specifically Epicor, implemented in the business units, and their related technologies and applications.
WHAT THE IDEAL TEAM PLAYER WILL HAVE
Must be proficient in application administration and maintenance, as well as supporting enhancements to the ERP applications and their related integrations.
Must be able to work with functional business process owners and other technical team members for a given requirement or process.
Must be capable of monitoring and executing actions necessary to maintain a stable environment for business-critical applications.
The ability to work effectively with others and loves to add value to a like-minded group endeavor.
A sense of energy, passion, honesty, good attendance, and personal responsibility
Skills to say and do the right things to help teammates feel appreciated, understood, and included.
Persistence, dedication, organization, and commitment to a task well done
Strong communication and technical skills in order translate business needs into results
Essential Functions
Develop technical solutions, integrates supporting technologies and manages the solution life cycle.
Work with ERP Technical representatives, and other technical support services to help diagnose, fix, and prevent any and all ERP IT issues. Serve as the liaison between the business units and the software vendor’s technical support teams to address any issues that cannot be resolved in-house.
Provide level one and level two technical support to the business process owners / SME’s and users.
Assist in researching, planning, and recommending to Executives system and software choices to satisfy the organization’s business requirements.
Accountable for the implementation of system modifications and expansions, new systems and releases.
Assist in developing design considerations, cost analyses, and execution time-lines.
Accountable for disaster recovery / business continuity for these systems – including regular disaster recovery tests to prove recoverability and to benchmark time to recover.
Accountable to implement and support appropriate tools that allow for daily monitoring of systems, timely and appropriate response to alarms, system tuning to maintain / improve performance.
Accountable for security at the system level and at the user level.
Participates in on-call support rotation outside of normal business hours.
Competencies
Business Acumen.
Communication.
Ethical Practice.
Critical Thinking and excellent problem-solving skills.
Must be exceptionally organized.
Proficiency in MS Office with strong emphasis on MS Excel (including macros and scripting).
Solid mathematical aptitude.
Ability to analyze and document complex business processes.
Ability to think analytically and gather/interpret relevant data.
Keep a Valid Driver's License and good driving record.
Required Education and Experience
3+ years of experience with an ERP system and at least 1+ year in a system administration role
2+ years of experience with SQL server
2+ years of experience in application implementation including design, build, test, and deployment.
3+ years of experience in a Microsoft Windows environment
Hands on experience in documentation and version control
Good written and verbal communication skills / ability to discuss technical objectives to non-technical user community
Team player with good interpersonal/customer service skills and a positive attitude
Self-starter, ability to work with minimal direct supervision
Excellent critical thinking, problem solving and analytical skills with attention to detail
Preferred Experience
BS in Computer Science/Information Systems or related field, or equivalent experience
Experience in system administration of Epicor (including setting up new users, determining and documenting appropriate permissions and approvals, ETL logins, basic login and navigation training)
Advanced Report Development experience, including Crystal Reports, SSRS, SQL/Vantage, BAQs (Business Activity Queries), Epicor RDDs (Report Data Definitions)
Experience with Epicor customizations including UI customizations, BAQs/Dashboards, BPMs
1+ years of experience with C# programming language; Visual Basic experience is considered a PLUS
2+ years of experience with SSRS, including administration and report design
Good understanding of processes and their dependencies within an ERP application: financial, engineering, purchasing, inventory management, manufacturing operations
Experience in ERP implementation including design, build, test, and deployment
